CIA Services Group provides a comprehensive range of property and asset services, including residential, commercial and event cleaning and
property maintenance.
Formerly the Cleaning Institute of Australia, CIA Services Group, commenced operations in 2006 and has its Head Office in Hawthorn.
Our objective is to provide a superior quality of cleaning and facility management services that is both reliable and trustworthy.
Our clients are diverse, ranging from large corporations and institutions to domestic households. Whatever the nature of your requirement, we are committed to delivering effective, quality solutions that meet and consistently exceed your expectations.
Our Mission
At the CIA, we work to help people and businesses realise their full potential by creating order in their environments. We believe that high standards impact high performance. Everything we do reflects this mission and the values that make it possible.
What sets CIA apart?
We pride ourselves on being:
- Cognizant of our clients needs at all times
- Motivated to achieving the best possible results for all stakeholders
- Efficient, whilst still being thorough and detailed
- Passionate, about everything we do
- Progressive in our use of better technologies
- Nurturing of our inclusive company cultureFriendly and welcoming
- Attentive – we listen to and follow instructions
We equip leaders with strategy and vision
As a company and as individuals
our core values are summorised by:
Our focus is our people and our service.
Always striving for excellence
Our operational structure is based on the principles of best practice in the industry and ensures high standards of professional excellence and integrity to our clients. Services are carried out effectively and are based on a thorough assessment of your current needs and long term requirements.
The CIA is environmentally conscious and regularly reviews and evaluates the company’s policies and practices with care and commitment to maintain the quality of service provided.
We constantly research and implement best practice cleaning methodology and procedures.
We are committed to our staff and their wellbeing with ongoing training and development. We practise accountability for maintaining excellent customer focus to achieve total customer satisfaction.
Our Environmental Policy
CIA Services Group are committed to operating an environmentally responsible business and to providing an ongoing education for our staff in relation to environmental issues.
Our staff and contractors are encouraged to support our environmentally responsible work place by reporting any environmental incidents to management as soon as they occur.
At CIA we procure energy efficient equipment and sustainable products wherever feasible to support our operations and are committed to reducing our carbon footprint by opting to use non-chemical alternatives wherever possible.
The wellbeing of our staff, contractors and clients is our number one priority. Through adherence to our environmental policy and by choosing to use environmentally friendly products without compromising hygiene, we can achieve our goal of achieving a healthy workplace and maintaining a sustainable environment.
