Client Case Studies
Long-term contracts with organisations that cannot afford a cleaning failure. Here is the evidence.
PREMIUM CLEANING · PROVEN AT SCALE · COMPLIANT BY DESIGN
Major International Motorsport Event
Melbourne, Victoria. Annual 4-day event. Contract since 2023.
Scope of Work
- Premium corporate suite and hospitality area cleaning
- Grandstand and public precinct cleaning across four race days
- Full waste management and CDS reconciliation with CitizenBlue
- Bump-in and bump-out cleaning operations
- Amenities and restroom servicing across the venue footprint
- Biosecurity protocols for restricted areas
The Challenge
Cleaning 300,000+ attendees across four days at one of Australia’s most prestigious international sporting events, while maintaining premium corporate hospitality standards. Severe weather across the 2025 event created additional operational pressure.
The Outcome
Ranked #1 contractor on the E4M performance leaderboard in 2025, despite severe weather. Corporate hospitality standards maintained without exception. Contract option exercised for a further term.
“CIA Services Group displayed exceptional service standards throughout the event. Their team were professional, efficient and a pleasure to work with across all grandstand and corporate areas.”
iEDMAustralian Formula 1 Grand Prix Project Team
Australian International Airshow
Avalon, Victoria. Biennial international event. Cleaning contractor since 2015.
Scope of Work
- Corporate chalet cleaning for Boeing, Airbus, Lockheed Martin, and Northrop Grumman
- Trade Exposition Hall cleaning and presentation management
- Public precinct and amenities cleaning across the full airshow site
- Full waste management across the event footprint
- Bump-in and bump-out operations across multiple exhibition cycles
The Challenge
Delivering white-glove cleaning standards inside the corporate chalets of Boeing, Airbus, Lockheed Martin, and Northrop Grumman, while simultaneously managing public-facing cleaning across a major outdoor exhibition site.
The Outcome
10+ consecutive years as the trusted cleaning contractor. Scope expanded in 2023 to the full event site, reflecting consistent performance built over multiple exhibition cycles.
“In 2023 CIA delivered the full event scope for the Australian International Airshow, the biggest to date. Feedback was exceptional, as we had hoped, given CIA has successfully provided cleaning services for the Corporate Facilities and Trade Exposition Halls since 2015.”
Justin Giddings, Chief Executive OfficerAMDA Foundation Limited
Healthcare Property Group
Multiple facilities across Melbourne. Client since 2012. 13+ consecutive years.
Scope of Work
- Daily facility cleaning to strict infection control protocols
- High-touch surface disinfection across clinical and non-clinical areas
- Restroom and amenities servicing to healthcare hygiene standards
- Waste management including clinical waste streams
- Hard floor maintenance: scrubbing, polishing, stripping
- Daily digital QA reports with photo verification for audit purposes
The Challenge
Maintaining clinical-grade hygiene standards daily across multiple healthcare facilities, with zero tolerance for lapses. Infection control protocols, healthcare-specific staff training, and full compliance documentation required without exception across a 13-year relationship.
The Outcome
13+ consecutive years of uninterrupted service. Full digital audit trail maintained across all facilities. No recorded incidents attributed to cleaning failures across the portfolio.
“Since 2012, CIA Services Group have professionally conducted themselves whilst delivering services on behalf of Healthcare Property Group. I would have no hesitation in recommending CIA Services Group.”
Corina MillerHealthcare Property Group
Avalon Airport Passenger Terminal
Avalon, Victoria. Full passenger terminal cleaning. 7-year contract, 2012 to 2019.
Scope of Work
- Full passenger terminal daily cleaning and presentation
- Check-in and departure hall cleaning and maintenance
- Arrivals hall and baggage area servicing
- Restroom and amenities cleaning to aviation presentation standards
- Hard floor maintenance across all terminal surfaces
- Airside and landside area coordination
The Challenge
Maintaining consistent terminal presentation standards across a live aviation environment, cleaning around active flight operations, passenger movements, and strict airside security requirements across seven consecutive years.
The Outcome
Seven consecutive years of uninterrupted terminal cleaning. Full compliance with aviation security and operational protocols maintained throughout.
“A reliable, professional cleaning contractor across a demanding operational environment. Consistent standards maintained across seven years of terminal operations.”
Avalon AirportPassenger Terminal Operations
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